Booking Conditions

Payment Terms

Payments may be made by cash, bank transfer, and major credit cards.

The credit card payment will be processed via the Secured OnePAY Payment Gateway upon confirmation. OnePAY represents MasterCard to provides online payment solutions to enterprises in Vietnam.

Cancellation

Cancellation policy varies depending on the selected rate plan and/or promotion period (Last Minute, Early Bird, etc). The applicable cancellation policy for each booking will be based on the type of cruise and the conditions specified at the time of booking, either on the website or via written communication with the cruise support team.

In case, for any reason, no cancellation policy is set forth for a booking, the following standard cancellation policy shall apply.

Cancellation Conditions	1-4 cabin nights	From 5 cabin nights
54 - 47 days prior to cruise date	30% of total charge	50% of total charge
46 - 35 days prior to cruise date	60% of total charge	80% of total charge
< 35 days prior to cruise date	100% of total charge	100% of total charge

Seaplane Package Cancellation/ Change

Cancellation or change only becomes effective onceBhaya Legend Private Cruise sales office receives the cancellation notice in writing.

Should it become necessary for you to cancel or change the booking of any package which includes seaplane transportation, the terms and conditions for cancellation or change of seaplane ticket(s) will be applied strictly following the cancellation and change policy of Hai Au Aviation specified on the following links (please copy & paste the links into your web browser):

1. General terms & condition at https://www.seaplanes.vn/en/terms-and-conditions.html
2. Delays and Cancellations at https://www.seaplanes.vn/en/travel-information/delays-and-cancellations.html
3. Other information (baggage, health . . .) at https://www.seaplanes.vn/en/travel-information

Refunds

Once confirmed with Bhaya Cruises, the guest will receive their full refund minus the transaction fee third-party charges. When applicable, a refund will be made via the same payment method that the guest made payment to Bhaya Cruises. It can take up to 15 days for the refund to be credited to the guest’s account. For purchases made with discounted amounts, refunds are only applicable for the actual amount customers paid to Bhaya Cruises.

The purchased service is sold as a package, no refunds will be made for unused services or no-shows.

Third-party transaction fees (in percentage) are specified in the table below:

Payment Method	Card/Service (%)
Payment Method	Visa/Master	AMEX
Onepay	3	4
Directly via POS	3	4

Currency

All cruises, visa, land tours and hotel prices and charges are quoted in USD unless otherwise indicated.

Insurance

On board insurance covers basic accidents on the vessel only, as required by Vietnamese law. We strongly recommend all passengers purchase their own appropriate insurance before departing for Vietnam and before your trip on Bhaya Legend Private Cruise.

Other Conditions

The maximum occupancy for any one cabin or suite is two (2) Adults and one (1) Child under 12 years of age. Additional charges may apply for occupancy by more than two (2) guests per room or suite.

Bhaya Legend Private Cruise may allow children to stay in the same cabin/suite with parents either with or without an extra mattress. Our policy is not to charge for children under two (2) years of age. Children ages three to eleven (3 – 11) sharing a cabin/suite with two adults on an extra mattress will be charged extra, and limited to one additional child per cabin/suite only. Two children under 12 years old and sharing a private cabin/suite are charged at 75% of the adult rate. Children 12 years old and over will be charged at the adult rate.

Confirmed arrival and departure dates, number of cabins and passengers, passenger's names, passport and visa numbers, cabin category (SGL/DBL/TWIN), and special requirements (e.g. gifts, dietary requirements, etc.) must be provided by passengers no less than seven (7) days prior to check-in.

Bhaya Legend Private Cruise Limitations of liability

Bhaya Legend Private Cruise shall be liable only for its own negligence.Bhaya Legend Private Cruise shall not be liable under any circumstance for any force majeure such as acts of war, civil commotion, riots, strike, acts of terrorism or acts of sovereign states or governments or any cause beyond the control of Legend Halong Cruises, regardless of whether it is on the vessel or off the vessel. Bhaya Legend Private Cruise does not provide insurance for personal injury, luggage loss or medical evacuation.

The responsibility of Bhaya Legend Private Cruise for damage to or loss of the Passenger’s luggage, belongings or property, including, without limitation, clothing worn by the Passenger, even if temporarily in the custody of Bhaya Legend Private Cruise, is limited to the maximum sum of of US$ 300 per person. Under no circumstances will Bhaya Legend Private Cruise be responsible for loss or damage to valuables if not placed in security boxes at the reception desk.

Bhaya Legend Private Cruise shall not, under any circumstances, be liable to the passenger for emotional distress, mental anguish or psychological injury of any kind, when such damages were neither the result of a physical injury to the passenger, the result of the passenger having been at actual risk of a physical injury, nor intentionally inflicted by Bhaya Legend Private Cruise.

In case of any dispute between a passenger and Bhaya Legend Private Cruise or a third party, the laws of Vietnam shall apply.

Corkage Charge

We do not permit corkage. All kinds of soft and hard drinks are sold on board, you are recommended to use drinks provided by our cruises. Any guest bring/consuming food &/or beverages from outside will be charged corkage fee.